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Refunds and withdrawal

Changing your mind is simple: here are your rights and the steps.

Last updated: November 13, 2026

Status of the service

The Mylalie app is not open, no date has been announced and nothing is being sold today. This page describes what will apply when subscriptions open.

If you live in the European Union, the law gives you 14 days to withdraw when you buy a subscription online, without having to give a reason. This period starts when the contract is concluded.

If you want the subscription to start right away, during this period, we will ask you for your express request when you order, and we will confirm that request by email. At Mylalie, this costs you nothing: if you withdraw within 14 days, we refund everything you paid for the subscription, without keeping anything. The refund is made no later than 14 days after your request, to the payment method used for the purchase.

To withdraw, a free feature will be offered in the app, in the “Manage my subscription” area, throughout the period. We will send you an acknowledgment of receipt by email. You can also write to contact@mylalie.com.

Our commitment, more generous than the law

This is a choice Mylalie makes, beyond what the law requires, and it applies wherever you live: any refund request made within 14 days after a first payment is accepted. An email to contact@mylalie.com is all it takes. We do not ask you for any explanation.

This commitment applies to the subscription and to the additional child option. For a credit top-up, we refund the credits that have not been used.

This commitment applies to both payment routes described below.

The trial and forgotten payments

  • During the 14-day trial, nothing is charged.
  • If you do not answer the question asked 24 hours before the end, the trial stops on its own, with no charge.
  • If a trial was forgotten and a payment went through anyway, write to us: we simply refund it.

How to make your request

  1. Write to contact@mylalie.com, with the email address of your account.
  2. Say that you want a refund or that you are withdrawing.
  3. We acknowledge receipt and we reply to you.

A request sent within 14 days is accepted, even if it arrives through the app's withdrawal feature or through the form below.

Who refunds you

In France, Monaco and the French overseas territories

The seller is Noé Bouchemoua, sole proprietor (entrepreneur individuel under French law). We are the ones who refund you, through Stripe, to the payment method used.

In all other countries

The seller is Stripe, the official seller (“Sold via Link”). The refund comes from Stripe or from us. You can ask Link support or write to us: we answer Stripe when it contacts us, and we can also refund you ourselves.

In the second case, Stripe may also decide to refund, in some cases, within 60 days. Writing to contact@mylalie.com remains the simplest way.

Model withdrawal form

You can use this text, by email to contact@mylalie.com. You do not have to: any clear request is enough.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Noé Bouchemoua, sole proprietor, 60 rue François Ier, 75008 Paris, France, contact@mylalie.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Add the email address of your Mylalie account: it lets us find your subscription.

Canceling is not withdrawing

Withdrawing cancels the purchase and leads to a refund. Canceling stops the subscription going forward, with no refund of the period already started, except in the cases described above. You cancel online, in a few clicks, from the “Manage my subscription” area. The full rules are in the terms of use and sale.